Frequently Asked Questions
MIKE’S AUTO BODY SHOP is a complete collision repair facility that has been providing the area with quality collision repairs since 1939.
Our facility is designed to handle all your needs, from towing your vehicle from the scene of the collision to restoring its performance to a like-new detail job.
We understand that your vehicle is the second largest investment you’re likely to make. Preserve its value and your safety by having it professionally repaired.
We gladly work with all insurance companies and assist you with your claim to be sure that your repair process is prompt and hassle-free.
If you need a ride, ask us-we can help make arrangements for a rental car or personally give you a ride locally to home or work, as well as pick up and deliver your car.
Professionalism, on-time delivery, high-quality standards, and customer satisfaction have made us an area leader in the collision repair industry.
You may have some questions regarding an insurance claim, estimate, and repair process. These are some of our most frequently asked questions.
Can I choose a shop?
Yes! You have the right to go to the auto body repair shop of your choice. An insurance company can recommend a shop, but not require you to go to a particular shop.
Do I need three estimates?
No. You are not required by law to obtain more than one estimate. You tell the insurance company which shop you have chosen to repair your vehicle.
Why is your estimate different?
The difference in estimate systems is common. A lower estimate may not include all the necessary labor, parts, and materials needed to restore your vehicle’s safety and value.
Can I leave my vehicle?
You may leave your vehicle at our shop and ask that the insurance company inspects the damages here.
Why is the insurance estimate less?
Let us help negotiate your claim with the insurance company. All we need is the insurance company estimate and claim number to help resolve your claim promptly.
Will my vehicle drive OK?
Our Chief frame/unibody machine is used to restore your vehicle back to factory specifications.
What about the color?
With a fully computerized paint department, we assure a color match and a factory-like finish.
Do you work on this make?
We work on all makes and models, foreign and domestic cars, light trucks, vans and sport utilities.
You close at what time?
Extended hours and appointments can be arranged for estimates and pick-up of your vehicle.
What about warranties?
We offer a limited lifetime warranty on all repairs.
Please feel free to ask us. We are willing to assist you in any way possible.
Again, thank you for considering Mike’s Auto Body Shop to repair your vehicle.
Guidelines to Keep Your Car’s Paint Job Looking Fresh & New!
IN THE FIRST 90 DAYS
- Do not wax or polish the vehicle – this will allow the finish to dry and harden completely. (Do not use waxes or polishes containing silicone.)
IN THE FIRST 30 DAYS
- Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Wash the vehicle by hand with cool water and a very mild car wash solution. Be sure to use a soft doth or sponge.
- Wash the vehicle in the shade – never in the sun.
- Do not “dry wipe” the vehicle – always use clean water. Dry wiping could scratch the finish.
- Extreme heat and cold are to be avoided. Keep the vehicle parked in the shade when possible.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Do not park under trees that drop sap or near factories with heavy smoke fallout.
Sap and industrial fallout mar or spot a freshly painted surface.
- Trees are also likely to attract birds.
Bird droppings have a high acid content and will damage a freshly painted surface. They should be washed off as soon as possible.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. If you do … IMMEDIATELY rinse off with water. DO NOT WIPE.
- Do not scrape ice or snow from the surface. Your snow scraper can act like a paint scraper if the finish is new. Brush off the loose material with a soft snow brush.